Can I cancel my order after it has been placed?

You can only cancel your order on a case-by-case basis if it has not entered the shipping preparation phase. Please contact our customer service as soon as possible for assistance.

Related articles

Can I change my delivery address after placing an order? Can I add or remove items from my order later? My parcel couldn't be delivered and is returning to you. What can I do? I have placed multiple orders. Can the orders be combined? My delivery arrived incomplete. What can I do?