Easy Returns (30 Days)
- Return window: within 30 days of the delivery date shown in your tracking. After this, we can’t process returns or refunds.
- One return per order: please send all items in one package (ideally in the original shipping box) as perfumes are classified as hazardous goods.
Please note: Returns are only accepted if the carton and bottle are undamaged and unmarked (no writing, labels, or damage) and the bottle is nearly full (max. 1–2 sprays). Otherwise, we will reject the return and no refund is issued. Please read the full return conditions below before submitting your request.
Try at Home (Fair Use)
- You may open and test the full-size bottle.
Please limit use to 1–2 sprays.
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Returns with noticeable usage are not accepted.
Note: Opened/used perfumes are generally excluded from the legal right of return. We still allow at-home testing within the limits above.
Fees, Exchanges, and Conditions
- Return fee: Discounted return label for €4.90 (instead of ~€15; we cover the rest — return to our EU returns hub)
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Exchanges: free, one-time only
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Exchanged items are final and cannot be returned again.
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Per order, we provide one return label at a discounted rate. Additional returns from the same order are possible, but at your own expense — we do not provide another return label.
- Buy X Get Y offers (e.g., 4+1): If your return means you no longer qualify for the offer and you keep the free item, we’ll deduct its value from your refund
- Percentage discounts (e.g., 10% off): The discount is spread proportionally across all items (even if shown as one total at checkout). Refunds are calculated per item based on the discounted price.
Return acceptance requirements
To be accepted, the item must be:
- Nearly full (max. 1–2 sprays used)
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Clean and intact: bottle and product carton must be free of dirt, writing, and damage
- Product carton included
Return rejected / no refund issued
A return will be rejected and no refund is issued if any of the following applies:
- The fragrance was tested with more than 2 sprays or the bottle is not nearly full.
- The product carton is missing, damaged, or written on / labeled in any way (e.g., shipping label, marker/pen, tape residue, tears, dents).
During the return request, the customer must explicitly confirm these conditions.
If the return received contradicts the confirmation
If the inspection shows that the product/carton condition does not match the customer’s confirmation, then:
- The return is rejected and no refund is issued.
- The item cannot be sent back to the customer; it will be retained or disposed of for handling/logistical reasons.
